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The legal stuff

Spotify mobile offer: 3-months-free Spotify Premium voucher when you take out a new Virgin Media Pay Monthly mobile contract on selected handsets. Offer only available to existing Virgin Media cable and National customers. Offer ends 31st June 2012 or whilst stocks last. Free Spotify Premium must be activated by midnight on 31st Dec 2012. Unlimited data whilst using Spotify within UK only. Voucher not for re-sale.  No cash alternative. For more on Spotify Premium go to http://www.virginmedia.com/spotify

Spotify cable offer: Offer available to new XL, XXL and 100Mb customers, and to existing XL, XXL and 100Mb customers on signing up to a new 12-month contract.  Free Spotify Premium period lasts three months from the date you register for it through My Virgin Media.  At the end of the free period, your Spotify service will automatically downgrade to Spotify Open (an ad-supported service) unless you tell us that you wish to pay for Spotify Premium in which case the monthly payments will be added to your Virgin Media bill.   (Spotify Premium usually retails for £9.99 a month.)  Offer ends 31st March 2012 (or earlier if demand is very high, in which case we will advise the new closing date on http://www.virginmedia.com/spotify.  You will need to accept Spotify's terms and conditions of use when you register. For details go to http://www.spotify.com/uk/legal/.

Phone line rental: Line rental currently £13.90 a month.

Free Calls to Virgin Media Directory Enquires (118 180): **Free Calls to Virgin Media national Directory Enquiries Service on 118180 are only available from a Virgin Media Home Phone (cable & national) and Virgin Mobile and are included within your tariff; charges apply for calls to 118180 from other operators. Fair Use Policy applies with a maximum of 10 calls per day. You are responsible for making sure that you do not exceed this allowance. If you do exceed the allowance, we reserve the right (at our sole discretion) to charge you for the call (30p per call). Onward connection restrictions apply

Payment: If you prefer not to pay by Direct Debit, you will incur a monthly £5 payment handling fee payable to Virgin Media Payments Ltd. If you would like paper bills, the fee is £1.75 a month. Mobile paper bill charge of £1.50 may also apply.  You must, at a minimum, take all services included in your bundle for your minimum contract term. If you change any part of your bundle, standard prices apply.

Service availability: Services available in Virgin Media cabled streets only. Subject to survey and network capacity, minimum term contract applies, check basket for details. If you cancel during the minimum contract period you will incur an early disconnection fee. Speeds referred to are download speeds. Minimum computer requirements apply.  Speed of internet connection assumes components working at optimum speed and capacity. HD TV set required and TiVo box connected with HDMI cables required to view HD content. To view 3D content a 3D TV set, HDMI cable and 3D glasses compatible with the TV are required.

Installation: Installation charges apply (starting from £49.95 for standard install) unless you qualify for one of our Free installation offers. Payment may be required in advance. All prices include VAT.

Money Back Guarantee: Media: Available to new cable customers and existing customers taking a new cable service. Call us within 28 days of activation for a refund of 1st month’s rental charges and any installation charge. You will only be charged for transactions (calls, purchases, service upgrades) occurring after activation. Statutory rights not affected. 

Phone:  *Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 or 03, not other numbers such as those beginning 084, 087, 070) starting within the weekend (all day Saturday and Sunday). Re-dial before 60 minutes to avoid call charges. Number transfer subject to availability. Full details of call charges/connection fees at virginmedia.com/callingcosts.

Mobile Pay Monthly contract: 24 month contract. If you cancel during the contract you will incur an early disconnection fee. Credit check & payment by Direct Debit required. Phones subject to availability.£7.99 delivery charge applies to web & phone orders. Included in your tariff (subject to the allowance specified): UK calls to UK landlines (beginning 01, 02, 03) & UK mobile networks. Person to person texts within the UK (text message delivery notifications not included.)  Mobile web & BlackBerry® Mail & Messenger are within the UK only. Unlimited parts of your tariff are subject to fair use policies which vary from time to time. Calls to 08 (incl. 0870) & 070 numbers not included in monthly allowance and cost up to 41p and £2.50 per min respectively in the UK (see our website Tariff Table for details). Pay Monthly service terms apply.

¹Unlimited weekend calls to UK landlines and numbers beginning 0870: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls (that's numbers beginning 01, 02, 03) and those beginning 0870 (not other numbers such as those beginning 084, 070) made during the weekend period (all day Saturday and Sunday). Re-dial before 60 minutes to avoid call charges. For full details of call charges and connection fees, visit our calling costs page.

Unlimited evening and weekend calls to UK landlines and numbers beginning 0870: Zero rated tariff applies to the first hour of direct-dialled local and national geographic voice calls (that's numbers beginning 01, 02, 03) and those beginning 0870 (not other numbers such as those beginning 084,070) starting within the evening (7pm to 7am) and weekend (all day Saturday and Sunday) periods. Re-dial before 60 minutes to avoid call charges. For full details of call charges and connection fees, visit our calling costs page.

Unlimited anytime calls to UK landlines and numbers beginning 0870: Zero rated tariff applies to the first hour of direct-dialled local and national geographic voice calls (that's numbers beginning 01, 02, 03) and those beginning 0870 (not other numbers such as those beginning 084, 070). Re-dial before 60 minutes to avoid call charges. For full details of call charges and connection fees, visit our calling costs page our calling costs page.

Broadband: Virgin Media offers the fastest broadband download speeds widely available to UK consumers.
¹Acceptable use policy: Acceptable use policy applies. Traffic Management operates from 4pm to 9pm and 10am to 3pm to ensure a consistent user experience.

²Virgin Media Security: Virgin Media Security is not compatible with Macs.

³ Free Virgin Media Super Hub for 10Mb, 30Mb, 50Mb and 100Mb: Available to all new broadband customers taking our 10Mb, 30Mb, 50Mb or 100Mb broadband services, and to existing customers upgrading to 30Mb, 50Mb and 100Mb broadband (subject to status and credit checks). Broadband activation fees may apply. SuperHub provided free while you are a subscriber. Wireless-enabled equipment required. Existing customers not upgrading their package can buy a Virgin Media SuperHub for £75. Equipment remains property of Virgin Media.

⁴Unlimited weekend calls to UK landlines: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls (that's numbers beginning 01, 02 or 03, not other numbers such as those beginning 084, 087, 070) made during the weekend period (all day Saturday and Sunday). Re-dial before 60 minutes to avoid call charges. For full details of call charges and connection fees, visit our calling costs page.

⁵Downloading: Copyright owner's permission may be required for the downloading of music. Download times are estimated and calculated based on full-rate downloads on a wired connection, with 5% allowance for Internet Protocol transfer and connection overheads. The sizes used for calculation are a music album at 60Mb, a TV show at 350Mb, a high quality movie at 1.1 GB (e.g. from LOVEFiLM) and an HD movie at 5 GB (e.g. HD movies from Xbox Live marketplace).

Broadband and Phone 3 month bundle discount offer: 18-month minimum term contract applies. Cable areas only. Offer ends 31/03/2012. May not be used in conjunction with any other offer unless stated by Virgin Media. New customers only (subject to status and credit checks): To get £8.50 bundle discount applied for 3 months you must take Broadband L with a phone line, to get £13.50 bundle discount applied for 3 months you must take at least Broadband XL with a phone line. Standard prices apply after first 3 months.

Broadband discount offer: 12-month minimum term contract applies. May not be used in conjunction with any other offer unless stated by Virgin Media. New customers only (subject to status and credit checks): To get £5 broadband discount applied for 3 months to you must take Broadband L, XL, XXL or 100Mb without TV or a phone line. Standard prices apply after first 3 months (Broadband L without a phone line currently starts at £21/month from 1^st Oct). Virgin Media reserves the right to withdraw or amend discount if you change any part of your offer package. Headline bundle prices (i.e. prices before discount is applied) may vary during this offer. 

Three months free: Offer ends 31/03/12. May not be used in conjunction with any other offer unless stated by Virgin Media. New customers: When you take a bundle containing TV M+ (or higher tier) and Broadband L (or higher tier) and Phone M with a phone line, you will get first 3 months of that bundle free. 3 months free discount not applicable to Phone L or XL, line rental, premium channels or £3 TiVo monthly charge. Existing customers: Non-TV customers adding TV M+, L or XL will get three months free on that service. Non-BB customers adding BB L, XL or XXL will get three months free on that service. All customers must have, or add, a phone line. Virgin Media reserves the right to withdraw or amend discount if you change any part of your offer package. Standard prices apply after first 3 months (phone, broadband, TV bundles currently start at £20/month).

Broadband doubling: The broadband network update will take place over 18 months, starting from February 2012. For details of when your local area will be upgraded, use our postcode checker. Customers who sign up to a new Virgin Broadband fibre optic contract may have their broadband speed upgraded up to 2 months after the date given for their local area upgrade.

Free installation online: 18-month minimum term contract applies. Offer available to new customers taking Broadband L, XL, XXL or 100Mb with a phone line; or Broadband L, XL XXL or 100Mb and TV M+, L or XL. £49.95 installation fee applies to Broadband, TV or Phone when purchased on its own, or if not purchasing online. May not be used in conjunction with any other offer unless stated by Virgin Media.