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Payment: If you prefer not to pay by Direct Debit, you will incur a monthly £5 payment handling fee payable to Virgin Media Payments Ltd. If you would like paper bills, the fee is £1.75 a month. Mobile paper bill charge of £1.50 may also apply.  You must, at a minimum, take all services included in your bundle for your minimum contract term. If you change any part of your bundle, standard prices apply.

Service availability: Services available in Virgin Media cabled streets only. Subject to network capacity, minimum term contract applies, check basket for details. If you cancel during the minimum contract period you will incur an early disconnection fee. Speeds referred to are download speeds. Minimum computer requirements apply.  Speed of internet connection assumes components working at optimum speed and capacity.

Installation: Installation charges apply (starting from £40 for standard install) unless you qualify for one of our Free installation offers. Payment may be required in advance. All prices include VAT.

** UK landlines: national geographic voice calls (that's numbers beginning 01, 02 or 03, not other numbers such as those beginning 084, 087, 070) 

Money Back Guarantee: Media: Available to new cable customers and existing cable customers taking a new service. Call us within 28 days of activation for a refund of 1st month’s rental charges and any installation charge. You will only be charged for transactions (calls, purchases, service upgrades) occurring after activation. Statutory rights not affected.  Mobile: Our 14 day Customer Satisfaction Guarantee lets you exchange your joining pack or phone for a different one of the same value or get a full refund, less any airtime youve bought. We will even send you prepaid packaging to post it back. If you Pay As You Go you will be charged for any airtime you have used according to our Pay As You Go tariff.  If you Pay Monthly you will be charged for any airtime you have used. Calls and texts prior to return will be charged at 31p per minute and 13p per text.

Money back guarantee: The 28-day money back guarantee is available for new cable customers and existing cable customers taking a new service. Call us within 28 days of service activation to cancel and we'll refund the first month's charge and any installation charge. You will only be charged for transactions (calls, texts, purchases, service upgrades) occurring after activation. Statutory rights not affected.

¹Unlimited weekend calls to UK landlines: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls (that's numbers beginning 01, 02 or 03, not other numbers such as those beginning 084, 087, 070) made during the weekend period (all day Saturday and Sunday). Re-dial before 60 minutes to avoid call charges. For full details of call charges and connection fees, visit our calling costs page.

Broadband: Virgin Media offers the fastest broadband download speeds widely available to UK consumers.
¹Acceptable use policy: Acceptable use policy applies. Traffic Management operates from 4pm to 9pm and 10am to 3pm to ensure a consistent user experience.

³Virgin Media Security: Virgin Media Security is not compatible with Macs.

⁴Free installation online: 18-month minimum term contract applies. Offer available to new customers taking Broadband L, XL, XXL or 100Mb with a phone line; or Broadband L, XL XXL or 100Mb and TV M+, L or XL. £49.95 installation fee applies to Broadband, TV or Phone when purchased on its own, or if not purchasing online. May not be used in conjunction with any other offer unless stated by Virgin Media.

⁵Virgin Media: Backup & Storage: Free prints are available for 12 months following the activation of V Stuff. P+P for first 3 orders free of charge. Monthly print allowance cannot be carried over into next month. Backup & Storage terms and conditions apply. The number of free prints you receive is and/or storage limits are dependent on your broadband tier. 

Broadband and Phone 3 month bundle discount offer: 18-month minimum term contract applies. Cable areas only. Offer ends 31/03/2012. May not be used in conjunction with any other offer unless stated by Virgin Media. New customers only (subject to status and credit checks): To get £8.50 bundle discount applied for 3 months you must take Broadband L with a phone line, to get £13.50 bundle discount applied for 3 months you must take at least Broadband XL with a phone line. Standard prices apply after first 3 months.

Broadband discount offer: 12-month minimum term contract applies. May not be used in conjunction with any other offer unless stated by Virgin Media. New customers only (subject to status and credit checks): To get £5 broadband discount applied for 3 months to you must take Broadband L, XL, XXL or 100Mb without TV or a phone line. Standard prices apply after first 3 months (Broadband L without a phone line currently starts at £21/month from 1^st Oct). Virgin Media reserves the right to withdraw or amend discount if you change any part of your offer package. Headline bundle prices (i.e. prices before discount is applied) may vary during this offer. 

Three months free: Offer ends 31/03/12. May not be used in conjunction with any other offer unless stated by Virgin Media. New customers: When you take a bundle containing TV M+ (or higher tier) and Broadband L (or higher tier) and Phone M with a phone line, you will get first 3 months of that bundle free. 3 months free discount not applicable to Phone L or XL, line rental, premium channels or £3 TiVo monthly charge. Existing customers: Non-TV customers adding TV M+, L or XL will get three months free on that service. Non-BB customers adding BB L, XL or XXL will get three months free on that service. All customers must have, or add, a phone line. Virgin Media reserves the right to withdraw or amend discount if you change any part of your offer package. Standard prices apply after first 3 months (phone, broadband, TV bundles currently start at £20/month).

Broadband doubling: The broadband network update will take place over 18 months, starting from February 2012. For details of when your local area will be upgraded, use our postcode checker. Customers who sign up to a new Virgin Broadband fibre optic contract may have their broadband speed upgraded up to 2 months after the date given for their local area upgrade.

Free Virgin Media Super Hub for 10Mb, 30Mb, 50Mb and 100Mb: Available to all new broadband customers taking our 10Mb, 30Mb, 50Mb or 100Mb broadband services, and to existing customers upgrading to 30Mb, 50Mb and 100Mb broadband (subject to status and credit checks). Broadband activation fees may apply. SuperHub provided free while you are a subscriber. Wireless-enabled equipment required. Existing customers not upgrading their package can buy a Virgin Media SuperHub for £75. Equipment remains property of Virgin Media.

Free TiVo activation: New customer: 500GB TiVo box activation is worth £49.95. 1TB TiVo box activation is worth £99.95. If you take a 500GB TiVo box as your first box, the activation fee will be waived. If you take a 1TB TiVo box as your first box, we will reduce the activation fee to £49.95.  Any subsequent TiVo box purchases in the same order will be charged at £49.95 and £99.95 activation fee for the 500Gb TiVo and 1Tb TiVo box respectively. Existing customers: Irrespective of the number of set-top boxes you already have, for every new sale - If you take a 500GB TiVo box as your first box, the activation fee will be waived; if you take a 1TB TiVo box as your first box, we will reduce the activation fee to £49.95.