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Phone line rental: Line rental currently £13.90 a month.

Free Calls to Virgin Media Directory Enquires (118 180): **Free Calls to Virgin Media national Directory Enquiries Service on 118180 are only available from a Virgin Media Home Phone (cable & national) and Virgin Mobile and are included within your tariff; charges apply for calls to 118180 from other operators. Fair Use Policy applies with a maximum of 10 calls per day. You are responsible for making sure that you do not exceed this allowance. If you do exceed the allowance, we reserve the right (at our sole discretion) to charge you for the call (30p per call). Onward connection restrictions apply

Payment: If you prefer not to pay by Direct Debit, you will incur a monthly £5 payment handling fee payable to Virgin Media Payments Ltd. If you would like paper bills, the fee is £1.75 a month. Mobile paper bill charge of £1.50 may also apply.  You must, at a minimum, take all services included in your bundle for your minimum contract term. If you change any part of your bundle, standard prices apply.

Service availability: Services available in Virgin Media cabled streets only. Subject to survey and network capacity, minimum term contract applies, check basket for details. If you cancel during the minimum contract period you will incur an early disconnection fee. Speeds referred to are download speeds. Minimum computer requirements apply.  Speed of internet connection assumes components working at optimum speed and capacity. HD TV set required and TiVo box connected with HDMI cables required to view HD content. To view 3D content a 3D TV set, HDMI cable and 3D glasses compatible with the TV are required.

Installation: Installation charges apply (starting from £49.95 for standard install) unless you qualify for one of our Free installation offers. Payment may be required in advance. All prices include VAT.

Money Back Guarantee: Media: Available to new cable customers and existing customers taking a new cable service. Call us within 28 days of activation for a refund of 1st month’s rental charges and any installation charge. You will only be charged for transactions (calls, purchases, service upgrades) occurring after activation. Statutory rights not affected. 

Phone:  *Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 or 03, not other numbers such as those beginning 084, 087, 070) starting within the weekend (all day Saturday and Sunday). Re-dial before 60 minutes to avoid call charges. Number transfer subject to availability. Full details of call charges/connection fees at virginmedia.com/callingcosts.

Mobile Pay Monthly contract: 24 month contract. If you cancel during the contract you will incur an early disconnection fee. Credit check & payment by Direct Debit required. Phones subject to availability.£7.99 delivery charge applies to web & phone orders. Included in your tariff (subject to the allowance specified): UK calls to UK landlines (beginning 01, 02, 03) & UK mobile networks. Person to person texts within the UK (text message delivery notifications not included.)  Mobile web & BlackBerry® Mail & Messenger are within the UK only. Unlimited parts of your tariff are subject to fair use policies which vary from time to time. Calls to 08 (incl. 0870) & 070 numbers not included in monthly allowance and cost up to 41p and £2.50 per min respectively in the UK (see our website Tariff Table for details). Pay Monthly service terms apply.

¹Unlimited weekend calls to UK landlines and numbers beginning 0870: Zero-rated tariff applies to the first hour of direct-dialled local and national geographic voice calls (that's numbers beginning 01, 02, 03) and those beginning 0870 (not other numbers such as those beginning 084, 070) made during the weekend period (all day Saturday and Sunday). Re-dial before 60 minutes to avoid call charges. For full details of call charges and connection fees, visit our calling costs page.

Unlimited evening and weekend calls to UK landlines and numbers beginning 0870: Zero rated tariff applies to the first hour of direct-dialled local and national geographic voice calls (that's numbers beginning 01, 02, 03) and those beginning 0870 (not other numbers such as those beginning 084,070) starting within the evening (7pm to 7am) and weekend (all day Saturday and Sunday) periods. Re-dial before 60 minutes to avoid call charges. For full details of call charges and connection fees, visit our calling costs page.

Unlimited anytime calls to UK landlines and numbers beginning 0870: Zero rated tariff applies to the first hour of direct-dialled local and national geographic voice calls (that's numbers beginning 01, 02, 03) and those beginning 0870 (not other numbers such as those beginning 084, 070). Re-dial before 60 minutes to avoid call charges. For full details of call charges and connection fees, visit our calling costs page our calling costs page.

Inclusive calls to Virgin Mobiles: Calls to Virgin mobiles are free for the first 60 minutes. Calls to "active" Virgin Mobile numbers are included as part of the “unlimited” portion of your landline call package. As with your landline calls, re-dial before 60 mins to avoid call charges. To be “active”, the Virgin Mobile number called must have originated a chargeable outbound call, SMS or data session within the previous 90 days. Remember that if you call a Virgin Mobile number that is roaming overseas, that number will still be charged any applicable roaming tariff, even though your part of the call may be free. Please note that new activations (e.g. new connections or numbers ported into Virgin Mobile) may take up to 72 hours to be recorded by our landline billing systems. Calls made prior to the number being recorded will be charged at the standard rate.

General: Number transfer subject to availability